Roofing FAQS 

Roofing FAQs! 

How do I tell if I have roof damage?
You don’t have to know if your roof has damage, leave that to us – the professionals! If a storm went through your area in the last 6 months you can call us for a FREE, NO OBLIGATION inspection of your roof. Our specialists are training to recognize all types of damage from hail to gale wind storms. After we inspect your roof we will give you a full report of the damage and help you file a claim with your insurance company.

What if my insurance company doesn’t approve the claim?
We will work with your insurance company directly to provide all the evidence of damage and fight for your approval. We have been working with insurance companies for many years and have the knowledge to speed up the approval process to benefit you – our client.

What if my job is not covered by insurance?
If you are looking to improve the value of your home and it is not covered by insurance, we also perform private pay services. Our financial department will work you to set up a payment agreement that works for you and your family.

How do I choose the right company?
This is a common question, as there are many different roofers. We always suggest choosing someone you feel comfortable with, as they will be in your home. You want to chose someone who is local and not just chasing the storm. We are a family owned and operated business that has been in operation for over a decade. We offer top of the line warranties and products for our clients. We have many awards and certificates in the industry to back our services and reputation.

What kind of warranty is best?
Depending on the product you choose, we will provide the best warranty on the market. We use top of the line products that we are proud to stand behind and would trust on our own homes.

What type of shingle should I get?
The best shingle for your home will depend on where you home is located, as well as the typical damage in your area. Our team of specialist will help you determine which roofing material will best help your home survive the next damaging storm. If you decide to go with a stronger, more durable tile roof, we will also determine if your home is able to sustain the weight of a tile roof and help get you the best product.

What if I have gutter or window damage?
When our specialists come out for a FREE, NO OBLIGATION inspection they are trained to not only assess the roof, but also the exterior integrity of your home. We will inspect your gutters, siding, windows, and any other property that may have been damaged. We are trained to look for damage that could cause potential leaks and further damage to your home. We contract with Pella windows to offer you some of the best windows on the market.

Once I receive insurance approval, how long until my new roof is complete?
Once we have insurance approval the process goes quite quick. Our team will request the appropriate team and materials for your project. This process takes about a week and then we will begin tearing off the damaged roof and start to repair with the new products. Your salesman will be in contact with you through



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"My husband and I had our insurance company come out to look at wind damage and they said it was “repairable.” Phoenix roofing came out to take a second look and they worked with our insurance company and got us a full roof replacement! Communication was GREAT. The crew worked hard to get the job done right before the holidays like we were hoping and did a great job cleaning up! I highly recommend!!"

Abbie Austin

"Phoenix Roofing was great to work with. They handled everything with the insurance company and kept us in the loop at all times. This was our first major home owners claim so it was very helpful to have an experienced contractor to coordinate the claim."

Ty S.

"These guys did great work!! The work was done in a timely manner and looked great!! "

Stephen G.
Prescott roofing